Live Stream Chat Doesn't Work

Hey guys.

I've had a subscription with the site for a few years now and only thought of reporting this now, after talking to Rorie last week. The chat for the live streams has not been working for me for a few months now. I've tried changing settings, deleting a ton of things, nothing worked.

I'm on a laptop using Windows 8.1. Tried running it on Chrome and IE, having the same issues. HOWEVER! If I try to watch streams on my Windows 7 64 bit computer, the chat works.

Can you guys help me out?

Thanks!!

@eduardo: Hey there. There is another thread about this, but I can help here.

Can you try disabling your browser extensions, and anti virus in chat? That includes things like Avira, HTTPS Everywhere, Ghostery, etc.

Thanks for the tip! I'll give it a try next time there's a live stream. =D

@eduardo: Let me know how it goes! Want to get this working for you.

I will! You might be onto something!

Hey! Your fix worked! I uninstalled adaware and now the chat is working for Brad's stream. Thanks, man!! =D

@eduardo: yay! I actually use adaware and stuff, but it definitely affects some sites. Maybe you can have it disabled for just the domains you want.

Glad to hear it's working!

Yeah, it wasn't really doing it for me so I just got rid of it! Glad chat's working! =D

Sorry to bump this thread but I have had a similar issue but I have done the following before tonight's UPF (22/05/14);

• AdBlock Pro is disabled on Giant Bomb.
• I don't use any HTTPS extentions
• browsing data / cookies cleared
• DNS is flushed
• logging in and out of Giant Bomb
• Chat server gives up logging me into chat

@rhombus_of_terror: Which browser? What do you see? Empty video page?

@jslack: latest version of chrome, video/audio feed is fine but it fails to connect to chat. Based in the UK.

@rhombus_of_terror: How does this page report for you? https://www.websocket.org/echo.html

@jslack: websocket is supported but was unable to hit the connect button. Then I selected (TLS) which allowed me to select connect, however the log states the following;

ERROR: undefined

DISCONNECTED

@jslack: I must add that the tablet version (nexus 7) of chrome connects just fine.

@rhombus_of_terror: Interesting. So there's definitely something wrong then. Try turning off your anti virus/firewall (we have seen this before). Double check router settings.