Subscription changed from canceled to recurring - Bug Reporting

#1 Edited by Parsnip (887 posts) - 3 months, 11 days ago

It seems that with the new site, my subscription automatically changed from canceled/non-recurring back to recurring.

That's kind of not cool.

Luckily the card I have in file has actually expired, so even if I hadn't noticed, you couldn't have billed me.

#2 Edited by Forcen (1498 posts) - 3 months, 11 days ago

This might really suck for some unlucky person.

#3 Edited by TobbRobb (3309 posts) - 3 months, 11 days ago

Uhoh. They need to check this asap. Someone is gonna have a bad day.

#4 Posted by idBloc (122 posts) - 3 months, 11 days ago

As long as we dont' find the origin of the problem the payment won't recur

#5 Posted by Parsnip (887 posts) - 3 months, 10 days ago

I'll be honest with you, not quite sure what that means for me or any other user for that matter.

#6 Posted by OldGuy (1226 posts) - 3 months, 10 days ago

Check out item 5 on Dave's What We're Working On post.

#7 Posted by Parsnip (887 posts) - 3 months, 10 days ago

Alright, that's good.

#8 Edited by prestonhedges (1965 posts) - 3 months, 10 days ago

Mine changed, too. What are they trying to pull?

I'll just have to remove my billing info.

#9 Posted by MariachiMacabre (5383 posts) - 3 months, 10 days ago

They aren't trying to pull anything, it's a glitch with the new site.

#10 Edited by prestonhedges (1965 posts) - 3 months, 10 days ago

Yeah, well, if any more "glitches" come up, they won't be able to bill me. I feel like I just caught someone's hand going into my pocket.

Thanks, Parsnip. Woulcn't have noticed if not for this topic.

#11 Posted by lanerobertlane (70 posts) - 3 months, 10 days ago

@prestonhedges: They were never going to charge you. They said this had happened to some people as soon as the site launched and they were working to fix it. It was ovbiously an unexpected bi-product of the account migration to the new site, and they made a forum post to make people aware of it and were working to correct it before anyone even complained. It's hardly like they were trying to steal from you.

To Quote Dave "Fixing an issue where a very small minority of people who had cancelled their membership were set back to recurring. I'm on it, it's not acceptable and wasn't on purpose."

#12 Posted by prestonhedges (1965 posts) - 3 months, 10 days ago

@lanerobertlane said:

@prestonhedges: They were never going to charge you.

Prove it.

#13 Posted by Parsnip (887 posts) - 3 months, 9 days ago

I think it's fair to say that they would have in fact charged us, because that kind of happens automatically with the recurring sub. But that's kind of beside the point here.

The point is that if someone is tight on money and suddenly gets a surprise charge from GB, that would be kind of a big deal. I'm sure that everyone here knows how to deal with charges like that and get their money back, but depending on the situation and the bank, that process can take time that we may not have.

Also, it seems that they have now fixed it according to Dave's post, but mine still says recurring. The recommended action is to re-cancel. That's kind of sad really. A forum post of "things we are fixing" is in no way enough to tell people about it. I almost never visit the forums and would have never seen the post. They really need to send a small PSA email to members encouraging everyone to check their sub status.

I mean seriously, Ryan and Jeff made a podcast PSA about the RSS feeds going bonkers.
Billing issues seem like a much more important issue, don't you think?