So I posted this video yesterday, basically discussing my experiences with the Canadian online game rental service Game Access.
EDIT: Per the advice of many people, I've taken the Youtube video down. I can agree that it is hyperbolic to call them a scam. For the people that missed it: they're an online game rental company akin to Gamefly. You pay their monthly fee, they send you a game, you play, send it back using the postage-stamped envelope included with the game, get another. I returned Dead or Alive 5 on the 360 over the holidays because I received the PS3 version of said game (the special edition, no less) as a gift. They claim to have never received it. Because they claim to have never received it, the "Fast Return" feature (they send you a game as soon as you log into their website and tell them you mailed back the game) was disabled despite my paying for it.
I traded some e-mails with their customer service that spent a long time putting off my requests of a cancellation. Their initial offer included billing me for the game and giving me credit for the next few months. I told them I wanted a cancellation; I can't trust either them or Canada Post to not let this happen again.
In a nutshell, I sent a game back to them, they claimed to have never received it, and they were adamant to charge me for it.
Their response to that video was to cancel my account, charge me for the lost game, and then send a CEASE AND DESIST letter demanding I edit/take down the video for false information/representation of their company.
So I guess what I'm asking from you guys is, what should I do here? I am in no position to have a legal battle. I'm also disgusted in that I feel that they responded to my accusations of them bullying with more bullying. All I know for sure is shame on me for having used their service at all.
And if that video or this thread gets deleted, well, you'll be able to guess why.