Thanks for Nothing Manny

  Yesterday I emailed Microsoft support for a problem I've been having my my Xbox 360. In this email I informed them that my XBLA games were not working properly, about half of my XBLA games (old and new) don't detect that I am connected to Xbox Live. I have tried re-downloading them, but it does not fix my problem.

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Here their reply:

"" Hello Bruce,  

Thank you for contacting Microsoft online support for XBOX. I am Manny and I will be helping you today with this issue.

I understand that you are having an issue loading your full version game and tried re-downloading it but has the issue. I do apologize for the inconvenience.

Bruce, as you have mentioned, if you are loading a downloaded game to another console, the game will revert back to trial version. It has something to do with the license of the console as to where you originally downloaded your content.

Thank you for your time and understanding.

Should you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number ---------- so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Manny

Microsoft XBOX Support Services ""

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The reply is poorly worded, and did not even address my problem. I told them that my problem was with games I downloaded on my new Xbox too. This is probably the worst experience I've had with customer service in a while, but at least it makes me laugh.

(P.S: If you have any ideas as how to fix my problem I would appreciate it.)

  Yesterday I emailed Microsoft support for a problem I've been having my my Xbox 360. In this email I informed them that my XBLA games were not working properly, about half of my XBLA games (old and new) don't detect that I am connected to Xbox Live. I have tried re-downloading them, but it does not fix my problem.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Here their reply:

"" Hello Bruce,  

Thank you for contacting Microsoft online support for XBOX. I am Manny and I will be helping you today with this issue.

I understand that you are having an issue loading your full version game and tried re-downloading it but has the issue. I do apologize for the inconvenience.

Bruce, as you have mentioned, if you are loading a downloaded game to another console, the game will revert back to trial version. It has something to do with the license of the console as to where you originally downloaded your content.

Thank you for your time and understanding.

Should you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number ---------- so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Manny

Microsoft XBOX Support Services ""

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The reply is poorly worded, and did not even address my problem. I told them that my problem was with games I downloaded on my new Xbox too. This is probably the worst experience I've had with customer service in a while, but at least it makes me laugh.

(P.S: If you have any ideas as how to fix my problem I would appreciate it.)

You have to transfer the licenses rather than re-download the games I think. I dunno, even though Major Nelson clearly explained it on one of his podcasts it's still a bit of a grey fuzzy area.

Try phoning them directly on a weekend, I hear they have american call centre on the weekend. Go through it with them they might be able to help a bit better than an indian call centre email response, more worthless than a canned response cut/pasted from a FAQ imo.

Edit: Also, I thought this post was going to be about Grim Fandango. I was misled sir, grossly misled and I will see you in court.

What is it doing? Signing you out of LIVE when you load up the game? Or is the game not loading at all? What's happening?

I'd still try MS support on saturday and see if you can get an American on the phone who you can communicate with properly though.

I'm still signed in to Live, but the Xbox Live components of the game (ie: leader-boards or multiplayer) don't work. It's an interesting problem, no one seems to know how to fix it.
I'll probably give them a call later.

I've heard of this a couple of times, try recovering your gamertag i'm not sure what fixed it last time I heard about it, but if it's not license transfer, try revocering your gamertag and see if that works.

Lol, that guy must be new or something and in some kind of rush! XD  People in this community know more than the representatives in the company!

That poor dumb bastard Manny. LOL. 

If I were you, I'd just make sure you get a list of all your games to re-download & reformat the Xbox drive & start over.  I've never seen nor heard of this kind of issue before.

LOL for expecting anything but medicore from MS customer service. 

Speaking of Manny, did you guys see Manny Ramirez hit a grandslam last night to get the lead in the Dodgers game? On his bobblenight too. It was so awesome. This week's greatest moment.