I bought this used for $25 a couple months ago and finally started it tonight. After totally botching my first attempt at a custom Lady Shepard (but still playing with her for 2.5 hours), I couldn't stand it any more and started fresh. My second was better, but still not right. If I'm going to spend hours playing this game, I can't be disappointed everytime I see her face in a cutscene. 
 
After the third try, I'm quite happy with my final results. 
 
Introducing Neena Shepard, the Earthborn, Ruthless Soldier:  
 

Man, I totally suck at making in-game characters.  Every time I try, they look damn weird.  Nice work though on your Lady Shepard though.

I know the feeling of awful custom characters.  My male Shepard has bright green eyes.  They looked alright while making the character, but now he looks possessed.

As am I. Picked it up on Steam for 5 bucks like so many others. Well I did play it on the 360 when it came out, but I never got to beat it. I however go with the default Shepard, cause he looks just fine.

" @JokerSmilez: My advice, don't change the character at all.  "

I always put so much effort and assurance into my Shepards so I wouldn't have the same problem as you did. Feeling fed up with how he/she looks and just starting over.

" @JokerSmilez: My advice, don't change the character at all.  "

Oh she's pretty. My custom characters always end up looking really shocked.