Lately it seems that more and more people are kicking up dust outside the doors of Gamestop, complaining about how they conduct business. Maybe it's just the recent bump of the latest Gamestop bashing thread on
GAF, but I feel that a few things should be address if the complaining is to continue:
- Floor Copies/Employees Checking Games Out/"Newsed"
This is the one thing I can usually get behind as far as shady business goes, at least as far as selling games that employees have checked out as new copies. If you weren't aware, employees are allowed to check games out (at managers discression) for a total of four days, counting the day they checked the game out as day one. As long as it's not the first day of the release, and the store has enough extra copies (aside from used games), employees can check out games to play, and may continue to re-check them out if there are still enough copies on the fourth day. Personally, I do think selling these used games as new is completely shady, and upon checking the game out for the first time, I assumed the game would immediately be restickered as "used". Alas, it was not, and I was somewhat shocked. But the managers reasoning was "I think the employees keep good enough care of their games to let us continue doing that". Now, while myself and another employee at the store seem to be two of the most anal people when it comes to keeping our games in good condition, sometimes I doubt the abilities of some of my fellow employees. But still, I do agree that selling those games as new is shady, but is that my decision? No. Is it my managers? While he does have the power to say "No" to us checking out new games, he didn't write the policy. This is a corporate decision, and that's going to echo to a lot of my other points in this blog.
Although I admit, one time I checked out a new copy of Professor Layton, with the intention of checking it out again. But when I came into work, I was told we needed to put the game back out on the floor, since we didn't have enough copies left. I put the game back, forgetting that I had left my save file on the cart. So to whomever recieved a copy of Prof. Layton with a half-finished save file on it, I sincerely appologize. It hasn't happened since.
Now as far as floor copies go, this is where I can go either way. While I personally try to purchase my games while they're still wrapped in plastic, the discs from the floor copies make the very short trip from the disc to the sleeve, and then back to the case. No one has "used the game", and most of the time, the game doesn't even have any fingerprints on it. It's never been scratched and has never been put into a console. If you're that picky about your game being new, there are plenty of other places you can go purchase new games. In order to advertise what we have in stock, Gamestop needs to keep copies out on the floor for those that browse rather than simply asking for a game. Replacing the actual game with sleeves only creates problems, as people come up looking for games that we may/may not have in stock. With the gutted copy, the game is assured to be in stock. You have no idea how many times we get people asking about Wii Fit and the like just because we have a stock box out on the floor. It eliminates a lof of questions for the employee, and looking around becomes a lot easier.
- Trade-Ins
Yes, I know that a month ago you paid $60 for your copy of Gears of War 2. Yes, I know that you have the manual and the game is in near-mint condition. But to Gamestop, Gears 2 is simply a SKU. There's no extra data assosciated with it, and as an employee, there's nothing I can do to raise your trade in value. Yes, I know $25 may be a complete rip-off, but you're paying for the convenience. You could get $40+ for that game online, but we're the brick and mortar, right-now alternative. Whenever a customer complains that I can only give them $.25 for their copy of Madden 2003 for PS2, I'd love to point out that they don't have to sell it to us. Sell it to a friend. Sell it online. Sell it at a pawn shop. Gamestop isn't the only place you can sell used games. Yes, $12 for a Gamecube is low, but once again, it's just a SKU in the system for Gamestop, and seeing as how most stores have stacks of Gamecubes that no one wants, they have to make the price low (I believe they now sell at $30). And seeing as how they're sold for cheap, they need to be taken in for cheaper. Giving you $40 for something that's sold for $30 doesn't make sense, and at the end of the day, Gamestop is a retail store and their ultimate goal is to make money, as is the same with every other retail store in the country. Just because they sell games and you enjoy those games doesn't make it any different.
- Pushing Reservations/Game Informer
Seeing as how Gamestop doesn't give out many hours (the company enjoyes screwing over it's employees as well as it's customers, don't worry), I have a second job at Target. At Target, I'm told to push the Target credit card, along with store satisfaction surveys with each transaction. It's something the store gets rated on, so the managers make sure the employees are pushing the cards hard. Now, over at Gamestop, another retail store, you replace card with reservation and survey with a subscription to Game Informer. It's retail, that's how it goes. Do I want to push these things on you? No. Why would I? I know you don't want to reserve these games, even though I'd love it if you did. Yes, I know you can get it new on day one if you want to, but let me just say two things. 1) There's no HARM in reserving your copy. You don't lose any money, and most of the time you get some sort of bonus, at least with popular titles and 2) Gamestop is a company. They make money off of the subscriptions, and reservations are game sales to be had. Gamestop isn't your buddy trying to be a doucebag. You may be a regular, and the employees there may know you, but that doesn't change the fact that they're paid to do what Gamestop tells them to do, and that's push those two things. Jobs can be kept or lost depending on those numbers, and you can be damn sure that if that's the case, people are going to talk them up.
- Employees are dicks/Don't know anything
Really depends on the store. Once again, welcome to retail; people hate their jobs. It may seem like all rainbows and sunshine working with video games, but especially now with the Wii as popular as it is, you deal with some dumb people, a lot of smelly nerds, and a lot of crackheads. People are constantly coming in with multiple copies of brand new games they want to always trade for cash. Are we allowed to call them out? No. After a while we can say they've reached their limit, but then they just go to another Gamestop and do the same thing. You constantly get people who come in trying to one-up you on game knowledge. Look, I get paid to know general stuff about a lot of product, but I'm not a fucking encyclopedia. I can't play every game that comes out, and I'm sorry that I can't answer all of your obscure questions. Calling us up on the phone because you can't get your controller to sync or you're stuck on a level won't get you anywhere; we're not tech support. Most of the time, I just tell people to Google these things, and for some reason that wasn't the first thought that went through their mind.
Getting back on the point, it really varries by store. Some employees are really nice, and really know their stuff, but other stores are full of people who are simply trying to pay the bills and to them, it's just a job. Would it be nice to ask for more? Yes. But once again, Gamestop is a company, not your friend.
TL,DR: Yeah, Gamestop has some shady policies, but that's not the employees decision. Sell your games online, and welcome to retail, it's a bitch.