She's not wondering who her parents were so much as she's trying to understand why. Sure, there's some element of wonder - a good bit for the audience's sake - but even as far back as TFA there was part of her that knew. Her parents were a glaring weakness and why she sought out paternal figures and how that then was used against her. It's included there because it comes at a point where Rey is considering using the dark side for answers, but then the dark side had nothing to offer her and just made her feel more lonely. Rey always knew the reality of her parents, she was just refusing to accept it. In TFA Maz says as much, that "they aren't coming back" and this is echoed again in the confrontation with Kylo. It's Rey accepting this reality where before she was running from it and clinging to it out of desperation. "Why would my parents sell me to a sleazy junk trader? They have to come back for me, right?" It wasn't a troll at all. Just because the result turned out to be nothing doesn't make it a troll. There was not some grand mystery about Rey's parents, it just got inflated as such because after TFA people were scrambling for reasons why Rey was gifted in the Force, because that sort of thing could only happen to families that matter, right? No, as it turns out, that's not how the Force works.
You could argue that the reveal is done poorly, but I disagree. It comes at the climax of both hers and Ren's story, after Rey had explored the dark side for answers and found only that it offered her nothing she didn't already know, and then Ren was there to force it out of her. It was Dark Side manipulation in effect, with Ren trying to seduce her by exploiting the weakness she had, much how later on Luke exploits the weakness Ren has in his struggle with the Light and his patricide. Rey stops looking to the past, clinging to the desperation that her parents did care for her and are coming back, and embraces the future, while Kylo, for all his bluster, still can't let go of the past. Rey's parents were not important and the reveal wasn't a troll.
As far as Snoke is concerned, in the grand scheme of things he's largely unimportant in the rise of the First Order. The galaxy in Star Wars is sort of cyclical in nature. There was a period of time where the Sith were thought to be extinct. THen they came back and went to war with the Jedi. Then there was a period of time where the Sith were thought to be extinct. Then one of them manipulated the galaxy and took out the Jedi and created a galactic empire. As long as there's a Light Side, or rather a Force, there will be those drawn to the Dark Side. Snoke is largely irrelevant. Kylo would've been drawn to the Dark Side the same as any Jedi is. The why of Snoke is as easy as any other Force user. The Dark Side folks want to wipe out the Light Side folks. That's why Snoke is so hellbent on killing Luke and later Rey, because Jedi, even one of them, are a threat to the First Order's goal of being Empire 2.0; not just because of their handle on the Force but because Jedi can inspire hope, hence Broom Kid. Snoke wasn't essential in rebuilding the First Order, the Imperial remnants who fled after the Battle of Jakku were, and that's documented in supplemental material. Snoke never seemed vital to the plot in the same way The Emperor wasn't until ROTJ. He has about six minutes of screen time in TFA where all he does is tell the audience that Kylo has Light in him and that there's been an awakening in-between yelling about Skywalker and Ren's failures. Why does it matter how he wields the Force? This movie has a little kid using the Force at the end of it. That's how the Force works. It's not important how he uses the Force, only that he does and hooked up with the First Order, which was already being established, and takes on the mantle of master to a kid who is incredibly strong in the Force already. It didn't matter how Snoke rose to power because the First Order wasn't about Snoke in the first place, and he wasn't even important enough of a character to be on the poster for either movie. He was never supposed to be the main antagonist.
Snoke's origins aren't interesting or important and it's his death that makes him actually relevant to the plot instead of just being another pointless player and callback to the OT.
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