That's because they weren't a titan for the last few years.
They were way too late to the party for Digital Distribution, and relied upon the 2nd-hand market too much for probably too long after developers started implementing incentives against it. Their rejection of stocking Mass Effect 3 was indicative of their failure to accept the value of stock in this day and age, not EA's, and their new game prices were a joke compared to online shops, £10-15 more expensive. They were doing business as though it was still 2001.
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