By linus_south 52 Comments
I loaded up my xbox today, and Got greeted with a Promo for 40% off. This lead to the biggest headache.
@XboxSupport The process - "OH SWEET PROMO!" goto amazon buy $40 card, redeem card. Look at grey'd out bar and get rage. Here we are.— Michael Ethridge (@linus_south) November 12, 2013
The above says what happened, I was painfully unaware I couldn't use MONEY to pay for my gold account? So,
Then I decided to go to the xbox / microsoft chat. The spoiler is that.
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info: at 19:47:29
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info: at 19:49:29
All agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience.
info: at 19:50:20
You are now chatting with 'Nellie'.
michael: at 19:51:08
Nellie: at 19:51:12
Hi! Thank you for contacting Xbox Support. This is Nelly. Kindly provide me few minutes to review your concern.
michael: at 19:51:28
michael: at 19:53:01
So I got a notice to renew my xbox live and a promotion for 40% off. on my xbox dashboard.
Nellie: at 19:53:27
I understand that you are having trouble buying from your Xbox console, am I correct?
michael: at 19:53:51
i bought a $40 gift card to pay for it and I can not pay for it by that.
michael: at 19:54:26
I recently took bankruptcy and I do not have a credit card. SO that would be my of paying for it.
michael: at 19:55:13
my only way to pay for it ^
Nellie: at 19:57:02
I see. I apologize for the inconvenience, Michael. Unfortunately, for you to purchase anything for your Xbox, the payment method is only via credit card.
michael: at 19:57:53
I have 42.02 on my Microsoft account to use now.
michael: at 19:58:50
Also to state it frankly it's really dumb to not take gift cards because if I bought a gold card I would have to pay full price for said gold card and not be able to take advantage of this promotion. So there is NO way for me to pay for it.
michael: at 20:00:23
If you look at my account and what I actually own with your service. I am a really loyal customer and this is making me really really mad.
michael: at 20:01:42
and honestly I just spent the last $40 of cash I can spend on entertainment for the next 3 months.
Nellie: at 20:01:56
I can certainly understand where you're coming from. Let me just check my resources real quick here.
Nellie: at 20:05:52
Thank you for waiting, Michael. I am really sorry, gift cards or prepaid codes are not able to be used to avail the promotion. The only way we can avail the promotion for your Xbox is for us to use an active credit card since that promotion would be deducted from your credit card balance.
michael: at 20:06:33
well I don't have a credit card so i just rushed out and paid $40 for nothing
michael: at 20:07:27
I am really upset ... I think i'm going to try to sell my xbox then I have about 300 games and then 200 or so on my account
Nellie: at 20:07:50
If you have a relative or a friend with a creaditcard, we can use that to avail the promotion, Michael.
michael: at 20:08:04
i'm nearly 40
michael: at 20:08:16
almost everyone i ever knew is dead
Nellie: at 20:08:22
As much as I would like to process and give you the promotion, we are unable to process it without a credit card.
michael: at 20:09:06
i come from flint which as most people know is the murder capital of the world... it doesn't lead to lasting friendships
Nellie: at 20:11:37
I see. I am really sorry, Michael. As much as I want to process it personally for you, I would not be able to process it because the system would reuqire us to use an active credit card information.
michael: at 20:13:01
alright so on top of that even when I had one linked you guys ripped me off about $100 on phantasy star universe, That's why I originally didn't update it.
michael: at 20:14:24
5 months of calling service repeatedly to only have the charge on my card repeatedly and then when it finally got cancelled I was just robbed of that money for something I didn't even play.
michael: at 20:17:47
but that's really besides the point. I don't have a credit card at all. Which is why I buy prepaid cards. The inability to pay with said pre-paid cards or money on my account is baffling to say the least.
Nellie: at 20:21:07
For the game you mentioned, whenever a purchase is being done there is a confirmation pop up that would ask if you want to continue processing the said game. It would only be purchased and downloaded once you select the option to buy it from the prompt, Michael.
michael: at 20:21:30
your basically saying your own money is no good. and that's not a great message to send someone trying to pay you money.
michael: at 20:22:18
yep and there was no cancel method from the dash and repeated calls did no good for months ...
Nellie: at 20:24:38
I apologize but like you, all customers are required to use creditcard if they are to purchase anything from the Xbox marketplace. Prepaid cards are only use for the subscription. The payment for anything in the marketplace use local currency and is being deducted from the creditcard that is linked to your Xbox account.
Nellie: at 20:29:42
May I know if you are still connected with this chat session, Michael?
michael: at 20:29:51
Nellie: at 20:30:38
Okay. Do you have any other questions for me?
michael: at 20:30:44
Well I guess I am leaving your service and selling my xbox?
michael: at 20:31:04
as I don't have any money to do anything with...
Nellie: at 20:31:20
I really apologize we can't process the promotion for you, Michael.
michael: at 20:31:50
I wonder if I can get a PS4? or if sony is this rigid with their payment options ...
Nellie: at 20:31:59
The system is set to only accept credit card payment for all purchases.
michael: at 20:31:59
I'm willing to bet they are not...
Nellie: at 20:33:53
It would actually be your decision if you want to cancel your service with us, Michael. If I only have the capacity to process this one for you. I would have easily given it to you, Michael.
michael: at 20:34:45
No actually it is exactly that easy. I have money on my account...
Nellie: at 20:35:34
If you have an active credit card, then we can process the promotion for you, Michael.
michael: at 20:37:50
so you are saying your screwed have a nice day...
michael: at 20:38:26
So checking with sony's online policy I can now pay for a $50 sony card then go onto their service and buy PSN.
michael: at 20:39:17
SO here's a question could I buy GOLD with my balance? just normal not on sale GOLD ?
Nellie: at 20:42:50
The one month subscription for Gold is $9.99. We would still need an active payment instrument such as the credit card for it to be availed,
michael: at 20:43:01
that really makes no damn sense ... SO i can goto a store and buy GOLD cards or I can buy money cards. but I can't use a money card to pay for GOLD which would be the same damn thing?
Nellie: at 20:47:39
As I explained earlier, we need a payment instrument where we would deduct the subscription you are trying to avail. Talking about subscription, you would be able to use prepaid cards to avail the Gold subscription.
Nellie: at 20:50:13
May I know if you are still connected to this chat session, Michael?
Nellie: at 20:51:05
I have not heard from you for a while. Do you still need assistance?
michael: at 20:52:44
i am just thinking of what to do
michael: at 20:53:07
cause you are basically telling me you don't want my money ... that my money is no good and i'm totally screwed here
michael: at 20:53:17
i don't have a CC to give you
michael: at 20:53:43
and even if I did I wouldn't have the money cause I just wasted it on your market place.
michael: at 20:54:03
SO why do you guys even have those prepaid GOLD cards if a CC is required?
michael: at 20:54:22
seems to me that is not the case then.
michael: at 20:54:48
you and the company you represent are making me really mad
michael: at 20:55:27
if it was just the case of a CC is required to be on live then I could understand but that is not the case.
Nellie: at 20:56:13
Can you verify what exactly is the $40 promotion for? Is it for a subscription or an online content?
michael: at 20:56:35
it's actually 35.99 for xbox live gold
Nellie: at 20:56:59
For subscriptions, the only valid payment instrument would be credit cards, debit cards and Paypal account, Michael.
michael: at 20:57:24
or buying a prepaid gold card. which requires none of those options
michael: at 20:58:23
if that been the case i would of just bought a prepaid gold card like I ALWAYS DO ! but no you put a promo on the dash that not all USERS can use. what the hell good is that?
michael: at 20:58:50
so you want to alienate a portion of your user base?
Nellie: at 21:00:46
The promotion that is shown on the dashboard is just for online purchase of the gold subscription which means that it will require a credit card and does not cover prepaid subscription.
Nellie: at 21:01:18
There are other promotional offers to other prepaid codes but that is depending on the store and its coverage.
michael: at 21:02:10
doesn't matter still the facts are there are ways to pay for GOLD without a credit card. as I haven't had one since 2007? And not everyone has a credit card.
Nellie: at 21:02:34
That has been the same procedure when getting promotional offers on the console or the website as well...
Nellie: at 21:03:05
That is right and that is using a prepaid code which you need to purchase through a retail store and not the console or the website.
michael: at 21:03:41
OK so I bought that $40 through that same retailer why is that $40 no good
Nellie: at 21:04:12
That is not prepaid code subscription.
michael: at 21:04:17
I could of just used that $40 towards a Prepaid Gold card. Instead I've spent an hour going in circles with you
Nellie: at 21:04:32
What you purchase is a currency code and not the subscription code.
Nellie: at 21:05:00
If you want to get a live subscription then you could have purchased a subscription code like what you did before as what you mentioned right?
michael: at 21:05:06
doesn't matter why can't I use money I have on my account for live.... that's what really makes no damn sense
Nellie: at 21:05:36
You can use that amount on live but not to purchase a subscription but to purchase a content and games.
michael: at 21:06:13
no i can't use it on live
michael: at 21:06:22
what good would it do
Nellie: at 21:06:24
You have done this before when getting a prepaid subscription for your account so you know that what you should be getting is a prepaid subscription and not the currency.
michael: at 21:06:51
look i only bought the damn $40 in money for GOLD and the damn promo
michael: at 21:07:05
now i'm being told I can't do that and I have no other money to spend period
michael: at 21:07:32
that $40 is gone and i'm screwed is what your telling me
Nellie: at 21:07:58
Please understand that the currency was created as a replacement for the Microsoft points and was never used to make a purchase of a promotion or subscription.
michael: at 21:08:07
take a look at my account and just look at all the damn money I've spent on this crap
Nellie: at 21:08:18
If it can be used for it there is no way we will deny you that option.
michael: at 21:08:27
I've bought it before using points
Nellie: at 21:09:21
When was that because points was never used to make a purchase of subscription. If you want I can have the account escalated and check if they can investigate the previous subscription you had and see if points was used for it.
michael: at 21:09:50
hell if i know ... I've been a member for 7 years?
michael: at 21:10:22
I own about 3,000 dollars in content? or more
Nellie: at 21:10:39
I have a copy of the subscriptions you had and none of it used your points for the subscription.
michael: at 21:11:34
are you sure? I could of swore I bought one with points
Nellie: at 21:12:08
This account had 3 subscriptions including a gold 12 month subscription and none of it used points.
michael: at 21:12:50
michael: at 21:13:02
over the past 7 years?
michael: at 21:14:19
well then you can't see all of it because that 12 month gold was a prepaid card. and so was a few before that. I bought about 4 cards and 3 through the dash something like that
Nellie: at 21:14:46
The first subscription was back in June of 2006.
michael: at 21:15:26
sounds about right
michael: at 21:15:35
that's when i got it
michael: at 21:15:48
and that box red ringed and I had to buy a new one.
Nellie: at 21:17:09
That is still on the same gamer tag so the history of the account still shows all the subscriptions you had.
michael: at 21:18:13
ok well cool
michael: at 21:18:24
look at all that crap ... JUST LOOK AT IT!
Nellie: at 21:18:37
Nellie: at 21:18:53
I am sorry if that is how you feel but it has been the policy since it all started.
michael: at 21:19:03
SO here's also the thing. I bought this card and you are basically asking me to pay for this twice.
Nellie: at 21:19:08
You can choose that link that I sent to provide feedback about it.
michael: at 21:19:28
and I don't have the cash for more
michael: at 21:19:34
so I'm getting screwed here
Nellie: at 21:19:39
I am sorry but if you haven't redeemed that then return that to the retailer.
michael: at 21:19:54
it's been redeemed
michael: at 21:20:03
i wasn't aware till after it was redeemed
michael: at 21:20:36
and i'd be right back here with you telling me that all codes are final and you don't give real money for fake money card codes.
Nellie: at 21:22:18
If the card has been redeemed, then you would not be able to return it to the store. If you wanted a subscription, you would have to get a subscription code, Michael.
Nellie: at 21:22:28
Nellie: at 21:23:13
Anyway, I will be documenting all that we have chatted about on your account and you can also provide your own feedback on the link I have provided, Michael.
Nellie: at 21:24:52
Do you have other questions for me today, Michael?
michael: at 21:26:25
i guess not .. considering your policy is giving me a stiff rod
michael: at 21:27:09
I guess I'm not going to be a gold member because I am currently strapped for cash
Nellie: at 21:27:18
I am sorry if that is how you feel but it has been the same policy that we follow since it has been established.
michael: at 21:27:24
and I will not be buying the xbox one now
Nellie: at 21:27:29
michael: at 21:27:40
I just canceled it
Nellie: at 21:27:46
Choose that link to provide feedback about it.
michael: at 21:27:58
I'll allocate that money elsewhere.
michael: at 21:28:18
what the fuck good is feedback going to do honestly ?
michael: at 21:28:43
why provide feedback ... do they need something to laugh at in the next meeting ?
Nellie: at 21:29:04
They can have your concern reviewed and check if what they can do about it.
michael: at 21:30:13
you are basically telling me your policy is to tell me to goto hell and you can't help me use the money I HAVE ON YOUR DAMN SYSTEM! SO in turn they'll say "YEP THAT FOR SURE IS OUR POLICY WE AIN'T CHANGING THAT! SCREW THAT GUY HE'S NO ONE IMPORTANT!"
michael: at 21:30:48
minus I've gave you guys a ton of money and gave you a bunch of Free promotion in the form of mouth service telling everybody how good your systs are and how good the service is
Nellie: at 21:30:46
I am not saying that. I am just telling you what needs to be done and what can be avoided.
Nellie: at 21:30:46
If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day!
info: at 21:30:49
Chat session has been ended by the agent.
The TL;DR is they won't take money that you have in your account for it. Which this is exactly how I paid for my PSN script. And a few side notes. I am currently unemployed money is tight and in there I popped off about canceling my xbox ONE which I would of had to do anyways for lack of money, But it's worth a shot right? For the record I own just about every good XBLA game and Have a stack of games 8 foot tall, I also Own DLC for the majority of those games. The end.