I am sick of it
By The_Laughing_Man 30 Comments
A little wile back my laptop's fan started to act up. Making a very loud and annoying humming sound. It drowned out anything on this site and quite a few games. I also got a virus from a friends email.
About three weeks ago I sent in my laptop for repairs. After about 3 days it arrived at the HP repair center. After about 20 back and forth emails I was told to contact phone support for something that was found.
After spending about 20 mins on hold I was put though to a Indian women I could not understand at all. After asking nicely to speak to someone who spoke English she refused until I gave my account info (Ticket num and email) Of course After another 30 mins I was put to a super visor who I had just a hard understanding. Where in I just hung up.
The next day I called during normal business hours and got a nice women who told me there was " Spillage" Dected under the keyboard. Course right away I knew it must be from when I cleaned the keys before I sent out the laptop. She said it would cost 300 odd bucks to fix this since it was not covered by the warrent. I said no. And asked if my warranty did cover the Fan repair and OS reinstall. Again I assured that "YES" it was. So happy I thanked her for the help and asked that the fan and OS be fixed. She said ok and that was it.
Another 10 emails into the customer support I asked" Was the fan and OS fixed?" In which I got
I shit you not...the entire email chain was filled with horrible grammar and spelling issues. But again. They said it WAS fixed. After this I thanked them and waited for the laptop to be returned (This was on the 9th. Strangely the laptop was not shipped till the 13th. Wondering why this happened I message support again asking what was up. They said the laptop went though a "VIGOROUS" quality test. And that the fan and OS worked fine now.Dear Nick,
Thank you for replying back tous.
From your recent email I gather that you want to know about repairdetails.
Nick, in response to your query I would like to inform you that as we have seen in our database and there is showing that fan has been repair and operatingsystem has beenreload as well. Ifyou are facing any issue with Notebook then please feelfree to let us know so that we can assist you in a better way.
If you need further assistance, please reply to this message and we will be happy to assist you further.
For information on keepingyour HP and Compaq products up and running, please visitour Web site
So I happily awaited my laptop. About 30 mins ago I got the box. Opened it and turned it on. Right off the back the humming returned and I saw that my desktop had not changed at all. Unhappy I called support and after sitting though a nice long hold I was told.
"Your warrenty was voided because of the "Spillage" And no repairs can be made. We returned the laptop to you in the condition we got it"
So now I am here..with a laptop with a near broken fan....no warrenty...and a virus that might reactivate at anytime.
I have lost all hope in HP....Their " Superior" customer care is bull and I am at a lose. Thank you for reading.