Possible premium double-charging issues yesterday/today

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rorie

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Hey,

It appears that a few accounts might have been charged a renewal fee on 9/2 when they weren't actually up for renewal. If you check your credit or debit card statement and see a Giant Bomb charge that you weren't expecting, please reply here or email support@giantbomb.com that we can look into it and issue you a refund if needed. This doesn't appear to be a widespread issue, but all the same, an ounce of prevention, etc.

Sorry for the trouble to anyone who's affected.

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lane_

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#2  Edited By lane_

Might have had this, we'll see when the account is actually charged. Also missing the $15 store credit (which probably is supposed to come to email but has not, not even in spam) and still have ads on the site but no worries, I have access to the premium content.

Unless those are separate issues I should probably wait for the account charge to go through and bundle all in one email to keep it simple?

E: Ads were a cookie thing, no problem there. And just wasting my money other things too, so charged only once ;) Sending email about the missing store credit.