@Korolev said:
If you were in America, there's nothing they could do against you. I don't know about Canada, however. I know that Canadian law is closer to English law, and in England, you actually could get in trouble for "badmouthing" a company under England's legendarily screwed up defamation laws. I'd study up on the subject. If Canada does not share the UK's famously stupid defamation laws, then leave the video up. If Canada is like the UK, take it down pronto otherwise you're in for a costly and annoying legal fight.
He called the company a "scam" in the title of his video, which implies they're actively deceiving and defrauding customers. Access Games doesn't sound like a scam to me. It sounds like a service that this guy has enjoyed for awhile, you pay them money, they send you games in the mail and then send them back. They've had a disagreement over what happened to a to-be-returned game that turned into a billing/customer service issue. There are millions of legitimate disagreements like this between legitimate customers and legitimate businesses every day.
Nobody will defend the right to free speech more than me, but he took it a step far when he called them a "scam". This isn't an identity thief or a Nigerian email scam or a Ponzi scheme. Access Games sounds like a legit company they have a right not to be accused of something they're not in the public eye.
I agree with the advice previously given in this thread, post a new video, state the complaints with just the facts without all the hyperbole and drama.
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