The only thing worse than naive gamespot employees are elitist customers that think they are better than everyone else.
Seriously, these guys get paid minimum wage. it would be ideal if it was a hiring requirement to have a deep knowledge of games, but that's what higher paying jobs like game testers / QA are for.
Are you making this post because you're concerned that the customers who don't have a lot of gaming knowledge won't be helped very well, or are you posting this just to mock the employee?
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