Edit: This is resolved. I power cycled my Roku and everything seems to be back to normal.
I was getting the login bug too. That problem seems to have gone away after I logged in again tonight. Now I am getting a purple screen with a message that says "HDCP unauthorized. Content disabled." I can hear the audio but I get no picture. This is happening on all videos whether they are premium or not.
I know my Samsung TV definitely supports HDCP and I am not getting the HDCP errors from any other Roku app or my TiVo.
It looks like I have version 1.5 build 1 of the Giant Bomb Roku app.
The latest This is The Run video has the video playing in a juttery fashion and lagging behind the audio such that they become increasingly desynced on the Roku app. Tried it in a web browser where the video played fine. Other videos are working normally.
The latest This is The Run video has the video playing in a juttery fashion and lagging behind the audio such that they become increasingly desynced on the Roku app. Tried it in a web browser where the video played fine. Other videos are working normally.
Yes same here, it seems anything which was live since the 1080p video seems to have a problem. @rorie could you take a look?
Hmm I can try but I don't think we will be able to do much until next week, unfortunately. Just let me know if it continues throughout the weekend, though.
The latest This is The Run video has the video playing in a juttery fashion and lagging behind the audio such that they become increasingly desynced on the Roku app. Tried it in a web browser where the video played fine. Other videos are working normally.
The latest This is The Run video has the video playing in a juttery fashion and lagging behind the audio such that they become increasingly desynced on the Roku app. Tried it in a web browser where the video played fine. Other videos are working normally.
EDIT: Getting the same with "Blue Bombin’: Mega Man 3 - Part 02" but not with "Unprofessional Fridays: 01/27/2017"
@rorie Had the same problem with my Roku, so I tried switching to a Chromecast. Problem still happened on the Chromecast until I switched the quality manually from HD to High, then it was fine. Couldn't test this on a Roku because it doesn't allow you to change off of Auto Quality.
The latest This is The Run video has the video playing in a juttery fashion and lagging behind the audio such that they become increasingly desynced on the Roku app. Tried it in a web browser where the video played fine. Other videos are working normally.
EDIT: Getting the same with "Blue Bombin’: Mega Man 3 - Part 02" but not with "Unprofessional Fridays: 01/27/2017"
+1 on this, @rorie. I've got a Roku 3 and have noticed this problem intermittently with other videos in the past. I believe when I did the research, the videos generally had to do with 1080p in some fashion. Still seeing the problem as of the time I post this, though my PS4 works fine through the web browser. The first place I noticed this personally was the Forza Horizon 3 Quick Look, if that's worth anything for troubleshooting.
Adding +1 to this too. The latest This is the Run & Blue Bombing are unwatchable on Roku 2. Same issue as the Forza QL from last year. Will the app scale with the change to 1080p/60fps or is it time to change hardware?
I am also seeing this problem on the latest This is the Run and Blue Bombing. All the other streams, including the 1080p test stream seem to be fine.
I have an old Roku 2XD. The only thing I use it for is Giant Bomb content since I have plenty of other devices that can do Netflix, Amazon, Youtube, etc. It wouldn't be ideal but I would buy a Roku 4 or the new Apple TV if it means I will still be able to watch my Giant Bomb premium content on my TV going forward.
I'm not sure we have an answer about whether this stuff is working properly on those devices either though since someone mentioned their Chromecast having the same problem.
I've got a Roku 3, and the audio is de-syched for me on the latest This Is The Run and Blue Bombing, too. Just those videos, so far, and only via the Roku- I don't watch via the website, but I tried playing them on the site to see if I experienced the same problem and they played fine.
On the plus side, it's been a long time since the issue where the video stops playing and kicks you back to the menu at a fixed point in the video, so it's nice that that's gone away or into remission.
@rorie: Thanks. Yes can confirm both GBEast "live" videos have the audio problem. UPF seems fine, but buffers every few seconds. The Best of video from the weekend plays fine. Agree with others seems the Roku has issues playing 1080p in the channel. Hopefully that will give you enough to start making enquiries. Thanks for your help.
Just to chime in with what I've noticed: The two latest GBeast videos are horribly out of sync on my Roku stick (2016 model), but the 1080p 60 special plays perfectly.
We tried the cheapie insignia Roku TV in the living room and both of the GBeast videos played fine. If I have to upgrade my Roku to watch premium content in my game room, so be it.
Id like to add that I have been having same issue with GBeast videos. I had been thinking about upgrading my roku for a while anyways if that will fix it...
Just to chime in with what I've noticed: The two latest GBeast videos are horribly out of sync on my Roku stick (2016 model), but the 1080p 60 special plays perfectly.
We tried the cheapie insignia Roku TV in the living room and both of the GBeast videos played fine. If I have to upgrade my Roku to watch premium content in my game room, so be it.
Yeah, I was about to post about Ellipsis. I assume just something about how GBEast is formatting their video files isn't playing nice with the Roku codecs or something similar.
I think we are working on this - we will most likely set the max res on Roku to 720p for the moment since that's apparently causing a fair amount of issues. Unfortunately the engineer who would take care of this has been sick so it might take a couple of days to get this out.
Another Roku user echoing issues with the videos mentioned. Thanks a ton for the update Rorie, happy to hear a fix is possible even if it takes a while.
Roku 3 user having the same video/audio sync issues mentioned above. This has been happening on all GBEAST videos since "This Is The Run - Part 9". I believe this same issue happened for GBEAST videos 4 months ago.
Roku just announced that they're sunsetting the old version of the SDK that the current Giant Bomb Roku channel is built with. You will be unable to update the existing channel as of next year, and the year after that it will cease to function completely.
Yeah, it's unfortunate. I watch all of the Giant Bomb videos using my Roku 3. As of late, anything from GBE has been unwatchable. It's almost as if the Roku app is the red-headed step child of Giant Bomb.
@evilmax17: So it sounds like the app would need to be brought up to the current standard or cease to function. Probably worth determining if the app will be updated before upgrading to the 2016 models.
Does the AppleTV run the Video Buddy app to display content, or does GB have an official app?
Oh man! I really love the Giant Bomb roku App. I feel like it needs a few features, but it's super awesome to be able to play giant bomb videos on the tv while I'm drawing on my computer for work. Hope Giant Bomb can update to the new sdk.
The audio sync is also off on the Hitman summer bonus episode. I hadn't been paying that much attention to the video and don't know exactly when it started, but I first noticed it around the 7 minute mark.
Roku's also have a mirroring option thats in beta. It can sometimes be buggy but its usable for streaming from the Video Buddy app if the roku app if giving you problems.
It would be a real shame if they aren't able to fix this issue with new videos playing properly on the Roku app. Personally this is the main way in which I consume GB content and would be lost without it.
Pretty much every video for me on my Roku 3 has been unwatchable other than the podcast since the last This is the Run. They've all had audio sync errors and it'll eventually just stop playing.
Just chiming in that I have identical issues on the Roku (mine is a 2XS) regarding the most recent videos (previous just from the New York studio, migrating over to SF videos). I'll just rely on my computer until then.
I'm also having the same audio lag and stream quitting on both my Roku 3s. I hope this can be resolved soon, it's the only method I use to consume GB content.
I'm not sure it is the 1080p stuff. I watched the whole video a couple days ago with the new cameras and stuff. That played with no issues.
If you're referring to this video, and first viewed it within a few days of it being uploaded to the site, that's because the site-served file (which is the same file that the Roku receives) was actually 720p. We have since swapped the 720p version for a 1080p version to test this very thing. I would suspect that if you went back and watched it now, you would have problems.
As Rorie said above, we're pretty sure we have a way for the Roku to detect the 720p version of all videos and play those instead, which should resolve all of these problems. We're currently working on implementing that.
PS: thanks everyone for posting in here; it's actually really helping us a lot!
I'm not sure it is the 1080p stuff. I watched the whole video a couple days ago with the new cameras and stuff. That played with no issues.
If you're referring to this video, and first viewed it within a few days of it being uploaded to the site, that's because the site-served file (which is the same file that the Roku receives) was actually 720p. We have since swapped the 720p version for a 1080p version to test this very thing. I would suspect that if you went back and watched it now, you would have problems.
As Rorie said above, we're pretty sure we have a way for the Roku to detect the 720p version of all videos and play those instead, which should resolve all of these problems. We're currently working on implementing that.
PS: thanks everyone for posting in here; it's actually really helping us a lot!
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