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DEVELOPER DIARY: New Karma System

Overview:

We are about to launch a new User Moderation System (dubbed the Karma System). We are getting rid of the old [ + -  ] system because it was too anonymous and not very effective in reporting questionable/objectionable content to the moderators. 

This new system is simply a more efficient way of flagging objectionable content so that the moderators can deal with it. 

How The System Works:

  • Every user starts with 0 karma points.
  • If you flag an item, you lose a karma point and the author of the content you flagged loses a karma point.
  • Once you get below -5 karma points, you can no longer flag any content. 
  • Once you get below -10 karma points, you can no longer post to the site.
  • Everybody gains 1 point back at the end of every day.


Workflow:

  • Once an item is flagged, it goes to a moderation queue.
  • Forum moderators will monitor this queue to determine if flagged content is OK or if it needs to be removed from the site.
  • If a moderator deems content as OK, he will mark it thusly and the author of that content will receive his/her karma points back. (The reporting user will still have lost their point for flagging the content.)
  • If a moderator deems content as inappropriate, he/she will remove it and the karma points stay (for both users).
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REDRUN

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Edited By REDRUN

sounds like a sweet deal

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Cirdain

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Edited By Cirdain
Hamz said:
"Pro tip: If you enjoyed a post or topic made by someone, send them a wall comment and express that gratitude via a short message. Or reply to their topic with a comment stating you enjoyed their earlier reply or whatever :)As for the new Karma System it is awesome. Very awesome. And for those worried about it being abused or being the victim of abuse, no worries. We have that covered on our end, we can deal with trouble makers a lot quicker and easier now. And all you guys and girls have to do is click a button when you see someone posting something they shouldn't. Instead of sending us a PM."
This isn't a great alternative to +1 people. Maybe You can +1 people whenever you want. But the same system you guys already have for -1 karma.
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atejas

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Edited By atejas

Will my karma affect my dialogue options or NPC reactions?

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MattyFTM

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Edited By MattyFTM  Moderator

I'm not sure I like this. You get penalized for being a good forum user and reporting posts. I can understand losing karma when you flag a post, but shouldn't you get it back when a moderator confirms confirms it was a correct flag?

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wefwefasdf

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Edited By wefwefasdf

It makes me a little nervous but I doubt I have anything to worry about
.MattyFTM said:

"I'm not sure I like this. You get penalized for being a good forum user and reporting posts. I can understand losing karma when you flag a post, but shouldn't you get it back when a moderator confirms confirms it was a correct flag?"
I believe you get your karma point back if what you flagged is removed.
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Mushir

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Edited By Mushir

I really liked the old +/- system. Ah, you can't have it your way all the time I guess.

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AvD

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Edited By AvD

I think the [+] [-] system should be reimplementd without it being used for moderation purposes.  Just for the users to have fun rating other posts... other than that the "Karma" system sounds good to me.

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Snail

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Edited By Snail

I'm gonna miss the [ +  - ] system.

Why can't we keep them both?! D:

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mike

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Edited By mike
SpikeSpiegel said:
"It makes me a little nervous but I doubt I have anything to worry about
.MattyFTM said:
"I'm not sure I like this. You get penalized for being a good forum user and reporting posts. I can understand losing karma when you flag a post, but shouldn't you get it back when a moderator confirms confirms it was a correct flag?"
I believe you get your karma point back if what you flagged is removed."
In it's current configuration the system does not work that way.  Once you flag a post, you get a point.  The only way to have your points reduced is for one of us to do it manually or of course let the points decay at a rate of one per day.

We have already been adjusting some users' Karma manually, specifically those that used the system to report the recent spam wave we had.  If you need your karma adjusted for some reason, don't hesitate to PM a moderator and we'll take care of it for you (as long as you're using the system for good and not for eeeeevil)
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LordAndrew

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Edited By LordAndrew
Snail said:
"I'm gonna miss the [ +  - ] system.Why can't we keep them both?! D:"
Because we were not using it the way we were supposed to, apparently. People were giving negative ratings to people with unpopular opinions, people who made site suggestions that others felt were not necessary, and more. People like SmugDarkLoser would make posts and end up with ratings of -∞, no matter what they actually said.
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Snail

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Edited By Snail
LordAndrew said:
"Snail said:
"I'm gonna miss the [ +  - ] system.Why can't we keep them both?! D:"
Because we were not using it the way we were supposed to, apparently. People were giving negative ratings to people with unpopular opinions, people who made site suggestions that others felt were not necessary, and more. People like SmugDarkLoser would make posts and end up with ratings of -∞, no matter what they actually said."
So what?
It wasn't used for moderation, it was used for opinions, just like +1ing comments on YouTube or GameSpot. What's so wrong with that?
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End_Boss

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Edited By End_Boss

This sounded scary until the safeguards were mentioned.

Smug lives on to troll another day.

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citizenkane

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Edited By citizenkane
Snail said:
"LordAndrew said:
"Snail said:
"I'm gonna miss the [ +  - ] system.Why can't we keep them both?! D:"
Because we were not using it the way we were supposed to, apparently. People were giving negative ratings to people with unpopular opinions, people who made site suggestions that others felt were not necessary, and more. People like SmugDarkLoser would make posts and end up with ratings of -∞, no matter what they actually said."
So what?It wasn't used for moderation, it was used for opinions, just like +1ing comments on YouTube or GameSpot. What's so wrong with that?"
Actually, it was implement to help with moderation.  If a post got a -2 or above, it was sent to a mod queue where we would take appropriate action.  You were not supposed to give it a [-] rating if you simply didn't like what he said.  You were supposed to give it a [-] if you feel like the post broke forum.  The community just turned it into the system you described.  You do not need a system in place to tell people that you like their post/comments/whatever.  You simply just tell them your appreciation.
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natetodamax

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Edited By natetodamax
CitizenKane said:
"Snail said:
"LordAndrew said:
"Snail said:
"I'm gonna miss the [ +  - ] system.Why can't we keep them both?! D:"
Because we were not using it the way we were supposed to, apparently. People were giving negative ratings to people with unpopular opinions, people who made site suggestions that others felt were not necessary, and more. People like SmugDarkLoser would make posts and end up with ratings of -∞, no matter what they actually said."
So what?It wasn't used for moderation, it was used for opinions, just like +1ing comments on YouTube or GameSpot. What's so wrong with that?"
Actually, it was implement to help with moderation.  If a post got a -2 or above, it was sent to a mod queue where we would take appropriate action.  You were not supposed to give it a [-] rating if you simply didn't like what he said.  You were supposed to give it a [-] if you feel like the post broke forum.  The community just turned it into the system you described.  You do not need a system in place to tell people that you like their post/comments/whatever.  You simply just tell them your appreciation."
Well it certainly is a good thing that the mods let us know about that before the abuse happened! *rolls eyes*
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deactivated-57b1d7d14d4a5

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They did...

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citizenkane

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Edited By citizenkane
natetodamax said:
"CitizenKane said:
"Snail said:
"LordAndrew said:
"Snail said:
"I'm gonna miss the [ +  - ] system.Why can't we keep them both?! D:"
Because we were not using it the way we were supposed to, apparently. People were giving negative ratings to people with unpopular opinions, people who made site suggestions that others felt were not necessary, and more. People like SmugDarkLoser would make posts and end up with ratings of -∞, no matter what they actually said."
So what?It wasn't used for moderation, it was used for opinions, just like +1ing comments on YouTube or GameSpot. What's so wrong with that?"
Actually, it was implement to help with moderation.  If a post got a -2 or above, it was sent to a mod queue where we would take appropriate action.  You were not supposed to give it a [-] rating if you simply didn't like what he said.  You were supposed to give it a [-] if you feel like the post broke forum.  The community just turned it into the system you described.  You do not need a system in place to tell people that you like their post/comments/whatever.  You simply just tell them your appreciation."
Well it certainly is a good thing that the mods let us know about that before the abuse happened! *rolls eyes*"
We did numerous times and warned everyone about it.
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deactivated-57b1d7d14d4a5

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I just want the [+] back. I rarely used the [-]. :'(

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natetodamax

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Edited By natetodamax
CitizenKane said:
"natetodamax said:
"CitizenKane said:
"Snail said:
"LordAndrew said:
"Snail said:
"I'm gonna miss the [ +  - ] system.Why can't we keep them both?! D:"
Because we were not using it the way we were supposed to, apparently. People were giving negative ratings to people with unpopular opinions, people who made site suggestions that others felt were not necessary, and more. People like SmugDarkLoser would make posts and end up with ratings of -∞, no matter what they actually said."
So what?It wasn't used for moderation, it was used for opinions, just like +1ing comments on YouTube or GameSpot. What's so wrong with that?"
Actually, it was implement to help with moderation.  If a post got a -2 or above, it was sent to a mod queue where we would take appropriate action.  You were not supposed to give it a [-] rating if you simply didn't like what he said.  You were supposed to give it a [-] if you feel like the post broke forum.  The community just turned it into the system you described.  You do not need a system in place to tell people that you like their post/comments/whatever.  You simply just tell them your appreciation."
Well it certainly is a good thing that the mods let us know about that before the abuse happened! *rolls eyes*"
We did numerous times and warned everyone about it."
Well I never saw any warnings.
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sweep

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Edited By sweep  Moderator

ok so lets get this straight.

If i see a stupid porn link on the forums, I flag the post. As a result of this,
  • the post gets moderated
  • I lose 1 karma point
If I reach a certain number of negative karma points I can't flag stuff anymore (for 1 day, at least).
If the content I flagged is seen to need moderation, I get my karma point back.

I don't know about you guys but that seems kinda messed up to me. Surely it would be better to REWARD users who successfully flag inappropriate content? Like... the mods give them +1 karma, instead of just removing the -1 they get automatically?

kar⋅ma

[kahr-muh]Show IPA–noun
1.Hinduism,Buddhism. action, seen as bringing upon oneself inevitable results, good or bad, either in this life or in a reincarnation

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citizenkane

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Edited By citizenkane
Sweep said:

ok so lets get this straight.

If i see a stupid porn link on the forums, I flag the post. As a result of this,
  • the post gets moderated
  • I lose 1 karma point
If I reach a certain number of negative karma points I can't flag stuff anymore (for 1 day, at least).
If the content I flagged is seen to need moderation, I get my karma point back.

I don't know about you guys but that seems kinda messed up to me. Surely it would be better to REWARD users who successfully flag inappropriate content? Like... the mods give them +1 karma, instead of just removing the -1 they get automatically?
We forum mods are in the middle of discussing this.  Until something else comes around, we will simply manually reset the karma points of users who correctly flag inappropriate content.
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Hamz

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Edited By Hamz

As CK said we are manually making sure we reset the Karma level of those users who flag content that genuinely requires moderation. The system is designed to limit the amount of abuse it receives from the community, we've learn't our lesson from the previous ratings tool.

A 5 flag limit means users should, in theory, make sure what they flag genuinely needs a Forum Moderators attention. If people happen to waste their limit by flagging posts they simply disagree with then tough luck, the system is designed to handle this situation.

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Gizmo

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Edited By Gizmo

I guess this means goodbye to SmugDarkLoser.

*rubs hands together*

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SimpsonFan

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Edited By SimpsonFan

Why would a person lose a karma point for flagging something when they were helping the mods and the site?

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r0k1ll

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Edited By r0k1ll

I'm okay with that

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jakob187

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Edited By jakob187

While the system sounds pretty cool, it sounds like a massive workload being added for the mods.  I may be incorrect about this, but let me use this example as a theory:


Let's say that I flag twenty posts that I personally think are spam, inapproriate material, etc.  That means that, since I flagged that content and I may even very well KNOW that it's content that doesn't need to be in the forums, it also means that I can't post on the site because I'm doing my job.  Then I'll have to wait until the mods are done regenerating my points by saying "yes, he was correct in those choices" before I can post on the site again.

Basically, I'm being punished for flagging someone's account BEFORE any type of approval has taken place...rather than the other way around.  It seems as though it should be this way:  I flag 20 things that aren't necessary for the forums, and those things are reviewed by the mods.  If they feel that I'm wrong about it, THEN my points are taken away in the Karma system.  If I'm correct, then there is no negative effect and I'm able to go about my usual.

While I'm sure this is one of those many "canned" scenarios, and I know that the GB staff as well as Whiskey Media guys are always hard at work to make this site great...reading the OP on this made me think "so we're being punished for doing a good thing".  It also partially makes me feel like a portion of the mods' job is being placed in the GB community's hands...which is cool to see that we are being passed a little of the responsibility to keep our forums well-kept and pruned for valuable dick and fart jokes (lol) and worthwhile conversation pieces.  At the same time, however...it would seem like some folks could powertrip a bit hard on the flagging system because they THINK they know the rules well.

Hopefully, this is something like most Whiskey Media and GB plans:  a work in progress towards something close to perfection.  = D  Good job guys, and I hope this helps our forums infinitely.
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Hamz

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Edited By Hamz

Ok I get the feeling some people are still confused and perhaps missing the point entirely on why when you flag content you lose a Karma point. Below is Snide's explanation which can be found on PAGE 2 of this very blog.


The reporter loses a point because if they didn't you'd have people trying to flag stuff just to go to war with people and the mod queue would fill with fake reports. With this, there is a very slight consequence to making the decision to flag someone. The reality is that it would be pretty rare for you to feel the need to report more then 5 posts on the boards a day.

If you're a good user you have nothing to worry about reporting a bad post and losing a point, because you're not worried about 9 other people that day attacking you.

Take 5 mins and run through the scenarios of people going into board wars. Having the reporter lose a measely point for the report doesn't hurt them in any way. By the next day, they're back to zero anyway. It does however prevent people from trying to spam-flag a good user.

The reason we don't show karma is because it's not neccessary to know. I can pretty much garunttee 99.9% of our users will be at 0 everyday. The only reason we explain the scoring is so that it's transparent and you understand the rules. The reality is we're becoming a larger site and it's impossible to ask our forum mods to read every post in every thread. By giving them a report mechanism they can now act more quickly to things the community deems inappropriate. Saying you hate halo isn't going to get you in trouble. The mods would look at it, quickly laugh and ignore the report, thereby giving the "offending" user his point back. And hey, as we all know, Giant Bomb is pretty lax about its forums. That's not going to change. This really just helps us take care of the 2 or 3 asshats every day who love to jump on the site and post porn or directly attack other users. The fact that most people don't see that happening on our boards is a tribute to our mod crew.

As we see how it works, we'll roll this same system into comments, user reviews and trivia over the next week. Believe me, it's nothing to be worried about.

That should really clear up any confusion here. Simple fact is, and this is the honest truth, for every good honest user flagging a post or topic that definately requires our attention, there is also two more users flagging pointless stuff. Now as has been said tenfold by now by each Forum Mod, we can view a user's Karma Level. We are able to reset it and we are actively doing so for users who flag content that genuinely requires our immediate attention. The rest of you will likely be left to the system to handle and like Snide mentioned most people won't go through 5 flags in a single day, not unless a serious spammer floods the boards like what has happened recently. In that case we reset everyone's Karma level who flagged content and this is a unique situation that doesn't happen daily on our forums.

Again I think people might be needlessly worrying over something very small and insignificant. There will always be some idiot who flags everything by everyone and floods our queue with crap which delays our ability to deal with real issues and thus everyone loses. No one is being punished by this system. Period.
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jakob187

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Edited By jakob187

I understand Snide's point on this whole thing, and I'd like to think that the users on Giant Bomb aren't a bunch of jerks.  I also understand what you are saying that people aren't being punished by this system, Hamz.


However, if I make a legit post, like this one for instance...and 10 separate people flag it...then it means that I'm locked out of the system.  What kind of response time are we looking at for that to be taken care of?  That, I think, is one issue that people may be having:  we're unsure of the response time.  We know the mods do the best job that they can at any given point, and so far, I think you guys have done a pretty excellent job handling situations as best as you can.  Nonetheless, it goes without saying that this puts extra workload on top of what you already have, and it's putting a lot of trust in people that...let's face it...post on the internet.  =  /

10 people could, for instance, easily form an alliance through PMs and such that would end up locking Smug from posting anything at all.  I understand that there is a 5 flag count before you can't flag anymore posts and such, and the 10 post thing before anyone can't post anymore.

I don't know.  I'm sure the system will work out fine.  I think a lot of people are just being normal humans:  worrying when change is implemented that can affect them in some form of potential negative way because of OTHER users rather than themselves.
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deactivated-57b1d7d14d4a5

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I imagine doing something like that would lead to some sort of punishment for the people involved. I don't know about being nice, but I don't think the people here are that stupid. The karma system isn't anonymous.

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mike

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Edited By mike
jakob187 said:
10 people could, for instance, easily form an alliance through PMs and such that would end up locking Smug from posting anything at all.  I understand that there is a 5 flag count before you can't flag anymore posts and such, and the 10 post thing before anyone can't post anymore.
Don't worry, we have full oversight over this system and know who is flagging what and how often, and we have complete control over users' karma levels as well.  This system has only been in place for a few days, give it some time and the little details will get fixed.

Part of the reason why certain users had their posts rated so negatively all the time was that the +/- ratings were completely anonymous.  If a group of people decided to band together and try some sort of nonsense like you describe, they would quickly find their accounts disabled.  We don't take kindly to that sort of thing around these parts.


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LordAndrew

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Edited By LordAndrew

My main issue is people who decide to go on a spamming spree. We're only able to flag five of their posts before we're forced to give up and PM a moderator about it. Unless we're supposed to assume that the mods will see that they're repeat offenders and take care of the rest of their posts that never got a chance to be flagged. But is it really fair to assume that the mods would go to such lengths?

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mike

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Edited By mike
LordAndrew said:
Unless we're supposed to assume that the mods will see that they're repeat offenders and take care of the rest of their posts that never got a chance to be flagged. But is it really fair to assume that the mods would go to such lengths?"
What do you think we've been doing for the last nine months...it's not like we're going to suddenly stop everything we've been doing and just let this new system handle everything automatically.  It's a supplement and not a replacement and we're certainly better off with it than without it.
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LordAndrew

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Edited By LordAndrew

And I wouldn't expect you to. But there will always be things that will go unnoticed by the mods if they're not reported. And if we use up all our karma on one bad user and then come across some more violations, then we'll have to go through the PM route until our karma is restored. It just seems a bit... convoluted. I don't know.

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mike

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Edited By mike

Give it some time, I have a feeling some adjustments are coming soon.

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Jayge_

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Edited By Jayge_

One would expect that a Karma point would be replenished for users upon successful post referrals.


Edit: (automatically)
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Cirdain

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Edited By Cirdain

Hamz said:

"Pro tip: If you enjoyed a post or topic made by someone, send them a wall comment and express that gratitude via a short message. Or reply to their topic with a comment stating you enjoyed their earlier reply or whatever :)As for the new Karma System it is awesome. Very awesome. And for those worried about it being abused or being the victim of abuse, no worries. We have that covered on our end, we can deal with trouble makers a lot quicker and easier now. And all you guys and girls have to do is click a button when you see someone posting something they shouldn't. Instead of sending us a PM."
This isn't a great alternative to +1 people. Maybe You can +1 people whenever you want. But the same system you guys already have for -1 karma.
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papercut

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Edited By papercut

I'm oddly scared

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Edited By lamegame621

This could definitely work.

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Edited By Giantkitty

What if you flag yourself? Do you get -2 karma points?

I would like an implementation of some kind of +1 system (so when scrolling down, I don't have to read through a bunch of "+1" "agree" "hell, yeah!" posts) - sometimes people just want to do that without too much comment. Some initial stipulations:

  1. You can't +1 yourself - an admonishing Luchadeer should pop up
  2. You can only +1 a post once
  3. You should be limited to say, five a day - pick the 5 best posts and +1 them, if a sixth comes up, you can +1 it tomorrow. This helps prevent circle jerk enabling and people who compliment anything and brown nosing and "I'll scratch your back if you scratch mine" people.
  4. This in no way "cancels" bad karma points. If someone posts an inappropriate post and a like minded troll +1's it, too bad, it gets handled the same way by the mods

The boards do look great. It isn't filled with flamebaits, spam, "+1" posts, what's ur favorite color, this or thats, rate the user... (there's a few of some of those things, but it's highly tolerable)
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Lind_L_Taylor

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Edited By Lind_L_Taylor

So I see Neutral Karma (0). And Bad Karma (-5, -10). How do we get Good Karma?

And is there anyway we can take that bean counter & apply it to our profiles kind of
like how it is in Fallout 3?  I'd like to see a Very Evil dastardly Fallout Boy icon on my
profile. :-)

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mike

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Edited By mike
Lind_L_Taylor said:
"So I see Neutral Karma (0). And Bad Karma (-5, -10).
Well...the scale is currently more like (0) represents great karma, not neutral, since zero is the best you can get. I suppose the numbers could be adjusted so that everyone started with 5 and then if you ever got to -5 your posting rights could be disabled, but that's splitting hairs really.

Users can't even see their own karma levels, so it really should be a matter of simply flagging posts you think need a moderator's attention. We will do the rest. I have to say though, no one is even close to getting -10 karma and there are only a few people who got to -5 through flagging, but we quickly took care of that for them. The system is working fine, the only thing we need now is for more people to take the time to use it.
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JudgeDread

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Edited By JudgeDread
snide said:
"The reporter loses a point because if they didn't you'd have people trying to flag stuff just to go to war with people and the mod queue would fill with fake reports. With this, there is a very slight consequence to making the decision to flag someone. The reality is that it would be pretty rare for you to feel the need to report more then 5 posts on the boards a day.

I will never report any post, since I am being punished for doing it. If this system had been in use when a crazy user posted porn. I would have been fucked for reporting the porn.
Anything else than me losing the negative karma for a PROPER flagging of another ones post is shit.
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mike

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Edited By mike
JudgeDread said
I will never report any post, since I am being punished for doing it. If this system had been in use when a crazy user posted porn. I would have been fucked for reporting the porn.Anything else than me losing the negative karma for a PROPER flagging of another ones post is shit."
Relax dude, changes are being worked on. I don't want to say anything before everything is tested and has gone live, though.

Be that as it may, the system is working just fine and your fears are unwarranted. Even if you did flag a post and got a karma point, you'd get it back the next day automatically...and if you flagged a bunch of stuff that legitimately needed moderating, we would adjust your karma as necessary anyway.
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paperinik

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Edited By paperinik

karma points? Funny!
I'm curious to know how you're going to setup (technically) this thing?

Is it integrated to the system or it is an excel sheet (by hand I mean)?

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LordAndrew

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Edited By LordAndrew

It's all built into the site. They wouldn't be able to automatically revoke privileges at -5 and -10 if it wasn't.

If an item is flagged by more people does it move up in the mod queue? That would probably help eliminate the really bad stuff faster, and restore karma to people who may have had their privileges unfairly revoked by people who abusively report stuff.

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citizenkane

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Edited By citizenkane
LordAndrew said:
If an item is flagged by more people does it move up in the mod queue? That would probably help eliminate the really bad stuff faster, and restore karma to people who may have had their privileges unfairly revoked by people who abusively report stuff.
Yes, we do have the ability to see all the flagged items in order of how many people have reported it.
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Edited By Giantkitty

    Another recommendation would be giving, um, I can't think of a better term, "snitch points," where someone correctly identifies someone that has a "bad" post.  Note it has to be an authentic snitch, and not just "I don't like him"
    Why have snitch points? Well, if someone wants to be a forum moderator, this can show how often they are on the boards and they can identify the bad posts and show a desire to get the situation corrected. This is basically what forum moderators do. Even if the higher ups don't actually give points, they'll at least be able to see the people who really care and can identify real problems, so when they have their secret elections, this can be used to help decide.
    And no people, don't abuse this to try to become a mod. Who wants a mod that comes down on people for everything? And one sure way not to become a mod is to bug the higher ups that you want to be one, cabals don't work that way.

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mike

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Edited By mike

On the recent spamming...if the users who posted stuff like "OMG STOP SPAMMING" had instead simply flagged the offending posts, the user in question would have quickly had his posting privileges revoked. Instead, he sat at 9 points...just short of the 10 needed to stop him from spamming.

Thanks to everyone who has been using this feature, it's been working out great. I only wish that more people were actually using it.

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Ouroboros

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Edited By Ouroboros
It may be late and I will say first that I didnt read all 4 pages of this thread, but what is now the incentive to flag or "rate" peoples opinions and thoughts now - we're only punishing ourselves with loss of karma points for valid likes or dislikes of user content.

edit:

This ->

JudgeDread said:
JudgeDread said:
"snide said:
"The reporter loses a point because if they didn't you'd have people trying to flag stuff just to go to war with people and the mod queue would fill with fake reports. With this, there is a very slight consequence to making the decision to flag someone. The reality is that it would be pretty rare for you to feel the need to report more then 5 posts on the boards a day.

I will never report any post, since I am being punished for doing it. If this system had been in use when a crazy user posted porn. I would have been fucked for reporting the porn.Anything else than me losing the negative karma for a PROPER flagging of another ones post is shit."