That first thing Warner Bros did here, push out a game not fit for purpose, is about as unsurprising as it is shitty. So is their initial response of "hey, just like, change the settings or something" and "we'll fix it at some point". But this, suspending sales of an AAA game, that's a first, right? And of course you automatically suspect it's because of Steam's recently implemented refund policy. I hope that it's actually pushing publishers towards taking some responsibility for the state of their games and discouraging shoddy events like these from happening in the first place. Even if this results in PC versions getting delayed for a month or three, that would absolutely be preferable.
I let GMG's low price fool me into a pre-purchase against my better judgment, so shame on me for that. Though GMG came through following WB's statement and are now offering refunds, I hope they manage to update their quite bad refund policy. The issue there seems to be they can't revoke or replace the key they sent out, only Valve can do that, and apparently Valve doesn't have staff or a system assigned to handle those kinds of reseller requests? Valve just needs to verify the request with the user, revoke the key, remove game from library, and send GMG a new one. Why is that not a thing?
Anyway, I've no idea how that stuff actually works, that's their problem to fix, and until they do, this will likely have been my last ever GMG pre-purchase. I feel there's a limit to how much I value this consumer protection in terms of a monetary amount, versus the risk of a specific game ending up bullshit, but in general I will not pre-order from anywhere that doesn't have a decent refund policy. I will never pre-order from Steam (or Origin) on account of their prices being ridiculous. €60+ is overcharging by €15+. Think GOG is the only store I'd consider at this point.